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Privacy Policy

Privacy Policy

We take the privacy rights of users of this site very seriously. The following Privacy Policy explains to you how certain information about you may be processed. By using the site and placing orders, you expressly consent to the use of your data in accordance with this Privacy Policy.

1. Your data

"your data" means any information about you which is personally identifiable, including, without limitation, your name, address, telephone number, email address, financial details, registration name, password, where applicable, and other information from which you can be identified and which you may disclose to us or otherwise via the site at any time. We may contact you either by post, email or telephone. Primarily as customer service following up on any issues with an order or to answer any questions you may have. We will not send you any marketing or promotional emails unless you agree to it, when registering with the site. We will not pass on your e-mail address to any other company.

2. Collection of your data

We collect your data when:
2.1 you create an on-line account;
2.2 you place an order;
2.3 you make a complaint or enquiry or provide other feedback to us;
2.4 you place a comment on the site;
2.5 you submit an entry to a competition or prize draw; or
2.6 you disclose your data to us through the site at any other point.

3. Use of your data

3.1 Your data is used to:
3.1.1 process the registration and maintain your on-line account;
3.1.2 process and complete orders via the site;
3.1.3 process and deal with any enquiries made by you;
3.1.4 monitor, develop and improve the site and your experience;
3.1.5 make comments available on the site;
3.1.6 where consented to by you, to send you and keep you updated with information by email/post/telephone about existing and new services and special offers from us;
3.1.7 where consented to by you, to send you information by email/post/telephone about products or services of selected third parties; and where you are a prize winner, to publish or otherwise make available a list of prize winners.
3.2 To opt-out of receiving any information pursuant to paragraphs 3.1.7 you can:
i. amend your preferences accordingly in your on-line account;
ii. use the facility contained in any such communication; or
iii. email us at info@fromclothing.com stating your name.
3.3 your data will be held by us for so long as is necessary for the purposes for which it was collected, for the settlement of any potential disputes which may be raised or otherwise in accordance with legal requirements.
3.4 Please be aware that when you choose to post a comment review to the site, this and any personal data that you choose to include in it may be made available on the site and therefore be accessible to any visitor to the site. Please therefore think carefully about the content of your comment and only make available what you are happy for others to read.

4. Passing on your data to third parties

4.1 We may pass on your data to other parties as follows:
4.1.1 to our employees, agents and sub-contractors to administer your on-line account and orders and other parts of the services;
4.1.2 to third parties in the circumstances set out in Clause 3.1.7;
4.1.3 some general statistical information about the site user base, sales patterns, traffic volumes and related matters may be passed on to reputable third parties and cookies (see 6 below) and other web analytics may be collected and processed by a third on our behalf but these details will not include information personally identifying you;
4.1.4 We may disclose your data to the police, regulatory bodies or legal advisers in connection with any alleged criminal offence or where required by law;
4.1.5 In the event that we sell or buy any business or assets, it may become necessary to disclose your personal data to the prospective seller or buyer of such transaction. If either From Clothing Ltd or substantially all of its assets are acquired by a third party, the personal data held by it about its customers will be one of the transferred assets.
4.2 We do not actually pass your data to third persons other than in the circumstances set out in 4.1 above. Any administration or correspondence under paragraph 4.1 (save in the case of 4.1.2 and 4.1.5) is conducted by us on behalf of third parties and they do not have any access to your data unless you yourself choose to contact them or give your consent to such third persons directly.

5. Other website links

Please be aware that the site may link to other web sites that may be accessed by you through our site. If you use these links you do so entirely at your own risk and you leave From Clothing’s website. We are not responsible for the data policies, content or security of these linked web sites. We do not have any control over the use to which third parties may put your data where you choose to purchase products or services or otherwise to contact them via this site.

6. Cookies

6.1 Cookies are small bits of information (not nice biscuits) stored by your browser on your computer's hard drive. We use cookies to allow us to store information about products you are interested in and monitor usage of our website. We do not use cookies to store your personal information or payment details. Most web browsers automatically accept cookies, though you do not have to. We do not control the use of cookies by third parties other that the agents who provide the web analytics service for our own site. If you wish to disable cookies then you can do so by readjusting your browser settings although please note that by disabling cookies you may not be able to register with or use all features of the site.
6.2 For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org.

7. Data security

We endeavour to take all reasonable steps to protect your data. This information is passed from your browser to our secure server using encryption technology. The information is stored on a secure database. Our data collection and storage is governed by the rules of the UK data protection act and associated legislation.

8. Access to and updating your data

8.1 Where you are a registered on-line account holder, you may access and update your data contained in your on-line account. You must make sure that you update your data as soon as possible with any and all relevant changes.
8.2 If you would like to receive a copy of your data held by us, please email info@fromclothing.com

9. Location of and transfers of your data

Your data may be held or accessed by From Clothing Limited in the course of providing the site and services to you. We also use third party providers in order to fulfil the purposes set out in paragraph 3 above who may be located in other countries outside of Europe. In terms of any such transfers, we ensure that your data is transferred with relevant and appropriate contractual and other safeguards in place to ensure that it is kept secure and handled in accordance with relevant laws. You consent to this transfer of your data on these terms. Please also note that, if you choose to post a comment on the site then this and any personal data you choose to include in it may potentially be available to site users worldwide.

10. Changes to our Privacy Policy

Any changes to our Privacy Policy will be posted on the website.

11. Contacting us

If you have any questions about our Privacy Policy or how we use your data please contact us by email at info@fromclothing.com